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Virtual Tour

Recovery of Fees

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Applies to
  • GCC National
  • GCC Resident
  • UAE National
  • UAE Resident
  • Visitors
Start Service

The customer can apply for the recovery of excess fees paid or fees in excess of residency years.

Service Code
Required Documents

Residents/Expats (who paid fees in excess of the years given to them)

  • Original of valid passport
  • Original of valid residency
  • The registration form confirming the paid amount
  • Copy of the valid ID card
  • Contact Detail
  • A bank certificate indicating account number and IBAN
Service Fees

This service is provided free of charge for all customers.

Service Policies

The residency years given to the customer must be less than the amount paid

Service Availability

Call Center: 600530003 (available 24/7)

Customer Happiness Centers: According to announced working hours of the Customer Happiness Centers

Smart App: available 24/7

Contact Director-General: Website (available 24/7)

Website: (available 24/7)

Ask Hamad: Website (available 24/7)

Social Media: ICA_Help & Facebook Twitter (available 24/7)

Service Channels
  • Customer Happiness Centers: As per the announced working hours.
Customer's Journey Steps

Obtaining service information

  • Selecting the favorite channel to inquire about service procedures.

Submitting service application

  • Apply for recovery of excess fees through customer happiness centers

Communication during processing

  • NA. The procedure is done by the center

Obtaining the service

  • The fees will be received by a bank transfer
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