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Proactive Services

About Proactive services

Proactive Services is about identifying and resolving customer issues before they become problems, Within the framework of the Federal Authority for Identity and Citizenship keenness to provide its services in accordance with the highest standards and best practices, and in terms of facilitating the procedures for applying for service to customers, the Federal Authority for Identity and Citizenship has introduced the principle of Proactive services where the system automatically creates a request for the appropriate service that the customer needs according to his data and status. Then the system notifies the customer of the created request, so that the customer approves the request without the need to re-enter any data or attachments, as only the process of paying the necessary fees for the request.

A large group of corporate and individual customers will also be able to dispense with the step of paying the fees themselves, as the system will automatically process the fees deduction from the payment options previously registered in their personal account, such as e-wallet or credit cards.

Why ICA Adopt a Proactive Service Approach to the Customers

  • Raising awareness among the public of customers, as they will be notified of the necessary proactive measures according to their condition.
  • Reducing the percentage of Residency visa violators in the country, as the customer’s request will be created automatically and notified before the violation period
  • Increase customer satisfaction and loyalty by providing distinguished service to them according to best practices and the highest international standards
  • Reducing service completion time

Proactive Services Coverage

  • Passport Renewal
  • ID Card Renewal
  • Change status
  • Visa extend
  • Fines payment


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