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Virtual Tour

Issue Citizen ID card

Average rating: 4
Applies to
  • UAE National
Start Service

Obtaining a UAE ID card is mandatory for UAE citizens of all ages and groups meeting the requirements for obtaining an ID card for the first time.

Service Code

377-04-008-000

Required Documents

Citizens

  • A personal photo (4.5 cm x 3.5 cm) with a white background for those under 15 years old, the elderly and people with determination whose health condition does not enable them to visit service center, based on medical reports to that effect.
  • Original of the birth certificate for those under 15 years old.
  • Passport or UAE ID card of either parents (for those under 15 years old)
  • Social insurance certificate attested from the Ministry of Community Development (for those benefiting from social insurance) to be exempted for the ID card issuance fees.
  • A valid medical report from the Ministry of Health or UAE health authority to exempt people with determination or the elderly from ID card issuance fees.
  • Original POA for the person acting on behalf of the customer, if the competent person is absent and the application is submitted by a third party.

Notes:Issuance of an ID card for 10 years is limited to those under 5 and those over 15 years old.

Service Fees

Details of the Fees

  • AED 100 Fees for issuing ID card for 5 years
  • AED 200 Fees for issuing ID card for 10 years
  • AED 40 Service Fees
  • AED 150 Fees for Urgent Service.
  • AED 30 Printing Offices Fees

Total fees required to issue the ID card per service channel

Customer Happiness Centers

  • 5 years: 100 + 40 + 150= AED 290
  • 10 years: 200 + 40 + 150= AED 390

E-Form / Smart App

  • 5 years: 100 + 40 = AED 140
  • 10 years: 200 + 40 = AED 240

Printing Offices

  • 5 years: 100+40+30 = AED 170
  • 10 years: 200 + 40 + 30 = AED 270

Notes:

  • People with determination and beneficiaries of social insurance will be exempted only from the ID card issuance fees.
  • The newborn customer shall be fined if he/she fails to submit ID card renewal application within 120 days from birth date. The fine shall be AED 20 per every day of delay, up to AED 1,000. Customers who meet the requirements for exemption will be exempted from administrative delay fees by submitting an exemption application.
Service policies
  • The ID card is issued in 24 hours in case of registration through customer happiness centers (urgent service), after completing registration procedures by the customer.
  • The ID card is issued within 5 working days in case of registration through other service channels, after completing registration procedures by the customer.
  • Applications that cannot be processed for reasons ascribed to the customer(such as providing incomplete information or delay in payment) will be cancelled within 120 days from the application date.
Service Availability

Call Center: 600522222 (available 24/7)

Customer Happiness Centers:According to announced working hours of the Customer Happiness Centers

Smart App:available 24/7

Contact Director General: Website (available 24/7)

Website: www.ica.gov.ae (available 24/7)

Ask Hamad:Website (available 24/7)

Social Media: ICA_Help & Facebook Twitter (available 24/7)

Service Channels
  • Customer Happiness Centers: As per the announced working hours.
  • Smart Services (Website/Mobile Application) : Available 24/7
  • Typing Centers: As per the announced working hours of the center
Customer's Journey

Obtaining service information

  • Selecting the favorite channel to inquire about service procedures.

Submitting service application

  • The application will be filled through the favorite channel (customer happiness centers, ICA smart apps or printing offices)
  • Paying the Fees

Communication during processing

  • The customer will receive an SMS, confirming that the application is received and indicating the next steps the customer must take.
  • Completing the required actions (taking fingerprints and personal photo) for those over 15 years old.
  • An SMS will be received indicating the status of the application.
  • The customer will receive an SMS from Empost telling the customer to visit the post office identified by the customer when he/she submitted the application, to receive the ID card.

Obtaining the service

  • The ID card will be received from the post office, for if the transaction is submitted through other service channels.
  • The ID card will be received from the customer happiness center for urgent service, within 24 from completing the requirements.
FAQ

To view FAQ click here

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