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Virtual Tour

Cancellation of an Exit Permit

Average rating: 3
Applies to
  • GCC Resident
  • Visitors
Start Service

It is a service whereby a request is made to cancel an exit permit

Service Code
Service Information
Conditions for obtaining the service
  • Customers must follow the instructions and requirements sent to them during the course of the transaction in order to avoid canceling the activation of the request
The time to obtain the service
The Service is done electronically 48 hours after receiving and accepting the service request that satisfies the conditions
Associated Service Package
Service Requirements and Fees
Required Documents
  • Copy of Exit Permit
Fees Request Fees 50 AED

Issuance Fees 50AED

Electronic Services 10 AED

Payment method by credit card

Refundable Fees N/A


Service Channels
Service Channel Service channel availability Time to complete the service after its requirements are completed
Smart Services System (Website) 7 / 24 48hr
Typing Center According to office working hours 48hr
Service Journey
Obtaining service information The call center, the smart application, the authority’s website, the customer happiness centers, the communication channels approved by the authority
Submit a service request Through the website/application Through customer happiness centers Through the Typing Centers
  • Access to the smart services system (digital identity or user name).
  • Search for the service you want to apply for.
  • Fill in the application data, where applicable
  • Pay the service fee (if any)
  • Not Applicable
  • Visit the nearest Typing Center,
    Get an automated turn ticket and wait.
  • Submission of the application fulfilling all conditions and documents (if any) to the customer service employee
  • Pay the service fee (if any)
Communication During the Process
  • A text message or email stating the creation/developments of the order
  • Not Applicable
  • A text message or email stating the creation/developments of the order
Getting the Service
  • Obtain of service outputs through the electronic system
  • Not Applicable
  • Obtain of service outputs through the electronic system
Inquiries and complaints
  • Channel Availability
    Social Media: ICA_Help & Facebook Twitter 7/24
    Email: via website available  7/24
    Ask Hamad/chatbot via website available  7/24
    Call Center: 6005222222 7/24

To view FAQ click here

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