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Virtual Tour

Apply for a new ID card

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Obtaining an ID Card is obligatory for all residents in the UAE, including UAE and GCC nationals, expats and residents. A person included in any of these categories is required to apply for an ID from the Federal Authority of Identity and Citizenship

There are five  steps to apply for a new ICA card:

Step 2
Submit an application and Paying the fees
Step 3
Confirm your biometrics
Step 4
Complete the procedures for issuing residency (Only for expat)
Step 5
Collect your new ID Emirates Post office

 

 

For more information, or help, you can directly contact us via ask hamad service or contact FAIC on 6005 30003 .

 

Service Code

377-04-001-009

Service Standards

The ID card is issued in 24 hours in case of registration through customer happiness centers (urgent service), after completing registration procedures by the customer.

The ID card is issued within 5 working days in case of registration through other service channels, after completing registration procedures by the customer.

Service Limitation

Applications that cannot be processed for reasons ascribed to the customer(such as providing incomplete information or delay in payment) will be cancelled within 60 days from the application date.

Service Channels

Customer Happiness Centers

Smart Service / Mobile Application

Typing Centers

Categories of Customers

Citizens

GCC nationals

Expat

Required Documents

Citizens

  • A personal photo (4.5 cm x 3.5 cm) with a white background for those under 15 years old, the elderly and people with determination whose health condition does not enable them to visit service center, based on medical reports to that effect.
  • Original of the birth certificate for those under 15 years old.
  • Passport or UAE ID card of either parents (for those under 15 years old)
  • Social insurance certificate attested from the Ministry of Community Development (for those benefiting from social insurance) to be exempted for the ID card issuance fees.
  • A valid medical report from the Ministry of Health or UAE health authority to exempt people with determination or the elderly from ID card issuance fees.
  • Original POA for the person acting on behalf of the customer, if the competent person is absent and the application is submitted by a third party.

GCC nationals

  • Original of valid passport
  • Original of the customer’s valid GCC ID card (if the customer is over 21 years old) or either parent of the customer (if the customer is under 21 years old).
  • A personal photo (4.5 cm x 3.5 cm) with a white background for those under 15 years old, the elderly and people with determination whose health condition does not enable them to visit service center, based on medical reports to that effect.
  • Original of the birth certificate for those under 15 years old.
  • Passport or UAE ID card of either parents (for those under 15 years old)
  • A valid medical report from the Ministry of Health or UAE health authority to exempt people with determination or the elderly from ID card issuance fees.
  • Original POA for the person acting on behalf of the customer, if the competent person is absent and the application is submitted by a third party.
  • Original of the diplomatic / consular card / membership card of international organizations for heads and members of diplomatic and consular missions and international organizations existing in the country to be exempted from ID card issuance fees.
  • Providing one of the below documents to prove residency in the UAE:
  • 1) Original of the document establishing that the applicant is a first-degree relative of a citizen (father, mother, husband, wife, children) such as the family book, birth certificate or marriage contract. an similar documents, along with the originals of identity documents of the citizen (family book, passport, ID card).
  • 2) Original of the valid trade license.
  • 3) Original of a certificate proving the applicant studies in an approved school, college or university in the UAE.
  • 4) Original of employment certificate issued by a UAE government authority, for government employees.
  • 5) An employment agreement attested by the Ministry of Human Resources and Emiratisation for private sector employees.
  • 6) Proof of the residency of the customer, for children, using one of the documents set out above, for the customer himself or either parent.

Expat

  • Original of the passport
  • Original of the valid residency permit, a residency under renewal or a valid residency for a person who has not renewed the ID card when the residency was issued.
  • A personal photo (4.5 cm x 3.5 cm) with a white background for those under 15 years old, the elderly and people with determination whose health condition does not enable them to visit service center, based on medical reports to that effect.
  • Original of the birth certificate for those under 15 years old.
  • Passport or UAE ID card of either parents (for those under 15 years old)
  • Original of the diplomatic / consular card / membership card of international organizations for heads and members of diplomatic and consular missions and international organizations existing in the country to be exempted from ID card issuance fees.
  • A valid medical report from the Ministry of Health or UAE health authority to exempt people with determination or the elderly from ID card issuance fees.
  • Original POA for the person acting on behalf of the customer, if the competent person is absent and the application is submitted by a third party
Total ID card issuance fees per service category

Note: Payment Method: Through Credit Card or E Dirham

Customer Happiness Centers

UAE Citizen

5 years: 100 + 40 + 150= AED 290

10 years: 200 + 40 + 150= AED 390

GCC

5 years: 150 + 40 + 100 = AED 290

Expat/ Resident

1 year: 150 + 40 + 100 = AED 290

2 years: 150 + 40 + 200 = AED 390

3 years: 150 + 40 + 300 = AED 490

E-Form / Smart App

UAE Citizen

5 years: 100 + 40 = AED 140

10 years: 200 + 40 = AED 240

GCC

5 years: 100 + 40 = AED 140

Expat/ Resident

1 year: 100+40 = AED 140

2 years: 200 + 40 = AED 240

3 years: 300 + 40 = AED 340

Printing Offices

UAE Citizen

5 years: 100+40+30 = AED 170

10 years: 200 + 40 + 30 = AED 270

GCC

5 years: 100 + 40 + 30 = AED 170

Expat/ Resident

1 year: 100+40+30 = AED 170

2 years: 200 + 40 + 30 = AED 270

3 years: 300+40+30 = AED 370

Remarks:

Issuance of an ID card for 10 years is limited to those under 5 and those over 15 years old.

People with determination and beneficiaries of social insurance will be exempted only from the ID card issuance fees.

The newborn customer shall be fined if he/she fails to submit ID card renewal application within 120 days from birth date. The fine shall be AED 20 per every day of delay, up to AED 1,000. Customers who meet the requirements for exemption will be exempted from administrative delay fees by submitting an exemption application.

Heads and members of diplomatic and consular missions and international organizations existing in the UAE are exempted from ID card issuance fees.

Customer Journey

Obtaining service information

Selecting the favorite channel to inquire about service procedures.

Submitting service application

The application will be filled through the favorite channel (customer happiness centers, ICA smart apps or printing offices) Paying the Fees

Communication during processing

The customer will receive an SMS, confirming that the application is received and indicating the next steps the customer must take.

Completing the required actions (taking fingerprints and personal photo) for those over 15 years old.

An SMS will be received indicating the status of the application.

The customer will receive an SMS from Empost telling the customer to visit the post office identified by the customer when he/she submitted the application, to receive the ID card.

Obtaining the service

The ID card will be received from the post office, for if the transaction is submitted through other service channels.

The ID card will be received from the customer happiness center for urgent service, within 24 from completing the requirements.

FAQ

To view FAQ click here

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