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Virtual Tour

Application to update data

Average rating: 3
Applies to
  • GCC National
  • GCC Resident
  • UAE National
  • UAE Resident
Start Service

Apply for the updating of the data appears on the ID card (name, personal photo, date of birth, signature) or the data that do not appear on the ID card (marital status, address, phone number, education, occupation, employer, religion) with the same expiry date of the existing ID card.

Service Code
377-04-001-008
Required Documents

Expat/ GCC nationals/ Citizens

Citizens

  • Original of UAE ID card
  • Supporting documents to update data
  • A valid medical report from the Ministry of Health or UAE health authority to exempt people with determination or the elderly from ID card issuance fees.
  • Social insurance certificate attested from the Ministry of Community Development (for those benefiting from social insurance) to be exempted for the ID card issuance fees.
  • Original POA for the person acting on behalf of the customer, if the competent person is absent and the application is submitted by a third party

GCC nationals

  • Original of UAE ID card
  • Supporting documents to update data
  • Original of the diplomatic / consular card / membership card of international organizations for heads and members of diplomatic and consular missions and international organizations existing in the country to be exempted from ID card issuance fees.
  • A valid medical report from the Ministry of Health or UAE health authority to exempt people with determination or the elderly from ID card issuance fees.
  • Original POA for the person acting on behalf of the customer, if the competent person is absent and the application is submitted by a third party
  • Document proving residency in the country according to what was submitted when renewing the ID card.

Expat

  • Original of UAE ID card
  • Supporting documents to update data
  • Original of the diplomatic/consular card/membership card of international organizations for heads and members of diplomatic and consular missions and international organizations existing in the country to be exempted from ID card issuance fees.
  • A valid medical report from the Ministry of Health or UAE health authority to exempt people with determination or the elderly from ID card issuance fees.

Notes:

  • The ID card will be issued with the same expiry date of the previous ID.
  • Issue ID card
  • Heads and members of diplomatic and consular missions and international organizations existing in the UAE are exempted from ID card issuance fees.
Service Fees

ID card issuance fees

  • AED 40 Service Fees
  • AED 150 Fees for issuing a card with the updated data
  • AED 150 Fees for Urgent Service.

Total ID card issuance fees per service category

Customer Happiness Centers

  • 150 + 40 + 150 = AED 340
Service Policies
  • The service is available in customer happiness centers and not in other service channels.
  • The ID card is issued in 24 hours in case of registration through customer happiness centers (urgent service), after completing registration procedures by the customer.
Service Availability

Call Center: 600522222 (available 24/7)

Customer Happiness Centers: According to announced working hours of the Customer Happiness Centers

Smart App: available 24/7

Contact Director-General: Website (available 24/7)

Website: www.ica.gov.ae (available 24/7)

Ask Hamad: Website (available 24/7)

Social Media: ICA_Help & Facebook Twitter (available 24/7)

Service Channels
  • Customer Happiness Centers: As per the announced working hours.
Customer's Journey Steps

Obtaining service information

  • Selecting the favorite channel to inquire about service procedures.

Submitting service application

  • The application will be filled through the favorite channel (customer happiness centers)
  • Paying the Fees

Communication during processing

  • NA. The procedure is done automatically through the center.

Obtaining the service

  • The ID card will be received from the customer happiness center for urgent service, within 24 from completing the requirements.
FAQ

To view FAQ click here

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