His Excellency Major General Suhail Saeed Al Khaili, Acting Director General of the Federal Authority for Identity and Citizenship “ICA” honored 3 employees of ICA staff who are employed by the General Directorate for Residency & Foreigners Affairs- Sharjah in recognition of their dedication and devotion at work to best satisfy ICA customers.
The honored employees were a role model to be followed since they facilitated top-notch services for a customer who experienced exceptional conditions while he was heading to passports control counter at Sharjah International Airport during eve of the holy Adha Eid. ICA employees delivered extraordinary cooperation enabling him to renew the passport of one of his dependents successfully and within a short time so that they could conveniently and smoothly catch their scheduled flight in a noble human situation reflecting the authentic values triggered and motivated by ICA vision for addressing customers happiness. This situation embodies a real expression about ICA values aiming at delivering alternative solutions within the context of ICA social responsibility initiatives as well as the proactive role played by its employees in making the crucial decisions while handling different situations even if they are beyond of their official duty hours.
Besides, Al Khaili hailed the dedication demonstrated by the employees while preforming their job and he further praised their kind efforts to enhance the customers satisfactions standards pursued by ICA in line with its strategic goals. The honored staff were Lieutenant Abdullah Abdulrazik Mohamed, warrant Officer Obaid Ahmad Al Qatri and civilian Ahmad Abdullah Al Raisi.
Furthermore, ICA Director General paid tribute to the honored happiness makers and also all ICA staff members on their devotion in their various job duties. Al Khaili placed an emphasis on ICA strenuous pursuit to boost the corporate values based on devotion and integrity and teamwork spirit in addition to unleashing their creative positivity aimed at motivating the staff to underpin their soft skills and recognizing the outstanding employees who harness their efforts for creating happiness for the ICA customers.