Wednesday 06 February 2019
Presents “My Story” by Mohammed bin Rashid
“GDRFA – Abu Dhabi” designs boards to collect employees and customers’ innovative ideas
- ICA participates in “ZHO” events and hosts a brainstorming for the students of the Higher Colleges of Technology
The Federal Authority for Identity and Citizenship presented a book titled “My Story” by His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai to its employees. This book is a historic and humanitarian biography of His Highness, chronicling his 50-year journey and focusing on his work and responsibilities.
ICA stressed that this initiative marks its celebrations with the UAE Innovation Month. It also aims at stimulating ICA’s employees to get inspired and learn lessons from the creative and innovative experiences. This in turn will feed their intellectual abilities and cognitive experiences, develop their creativity, inculcate concepts of excellence into them and enhance the spirit of leadership and determination to overcome the challenges and obstacles to achieving institutional and individual goals.
Brigadier Khamis Al Kaabi, Executive Director of the Support Services Sector, urged ICA’s employees to follow the book’s content in how they handle their job duties and fulfill the requirements of their daily work. He also encouraged them to think along two paths – the first is short-term, concerned with projects and regular initiatives, whereas the second is long-term and concerned with novel and extraordinary achievements by which they can leave their mark, immortalize their names among innovators and those who pushed the wheel of progress and brought about a better future.
Al-Kaabi urged the employees to exert more efforts, follow the leadership in dedication and hard work, introduce all what is new and keep away from the traditional. This can be achieved through applying innovation and creativity, as a daily practice, in the work environment, participating with creative ideas and proposals that enhance performance, develop the services provided to customers and achieve their happiness. This eventually will fall within the scope of the comprehensive development that the UAE government seeks to achieve every day, so that UAE assumes its proper and elevated status among countries and peoples of the world.
In the same context, and to celebrate UAE Innovation Month, ICA’s innovation platforms welcomed many delegates from the public and private sectors and university students who came to explore the latest services and achievements provided by these platforms. The delegates also visited the platforms of the participating entities, which exhibited their latest innovations in the field of customer service to make it automated, smart, and better, as well as how they use IT and databases to introduce new, unprecedented services in the various fields.
ICA’s innovation team further organized an initiative at the General Directorate of Residency and Foreign Affairs. The initiative aims to spread a culture of innovation among the Directorate’s employees and encourage them to actively engage in ICA’s events. The team designed boards on which employees were to collect their innovative ideas. Customers and visitors were also allowed to present their ideas and recommendations regarding the Directorate’s services and how they can be improved to achieve the Directorate’s ambitions.
ICA also participated in the events organized by Zayed Higher Organization for Humanitarian Care and Special Needs, celebrating the UAE Innovation Month in Dalma Mall. In its platform, it exhibited the innovative self-service device, which provides customers with access to several services provided by all sectors of ICA including identity, nationality and residency. It also exhibited the latest version of the e-channels system, which allows customers to submit their applications by their own without the need to visit the typing offices. The platform also included the services of the Verification Gateway, identity card reading programs through various smart and electronic platforms.
ICA hosted today (Wednesday) a brainstorming session for the students of the Higher Colleges of Technology on the future outlooks of the identity, nationality and residency services and the use of digital technologies and artificial intelligence to innovate new methods for identity verification and applying them for the comprehensive development of the government services.