Female Employee Fatma Al Blooshi, Senior Supervisor of Customer Happiness at Customer Happiness Center in Ras Al Khaimah, participated in the first training program for Saudi government services. The program was held in Riyadh, capital of the Kingdom of Saudi Arabia, with the aim of building, developing, and enhancing the capacities of government service employees in accordance with specific service standards. This came within the partnership and integration between UAE and KSA represented by the Saudi-Emirati Coordination Council.
This 5-day training course was organized with the participation of a number of Saudi government entities including the Ministries of Defense, Interior, Labor, Social Development, Municipal and Rural Affairs, Education, Finance, and Islamic Affairs, Dawah, and Guidance and other entities. In addition, the course addressed a set of vivid examples of the best practices, application of specific mechanisms that enhance the role of customer service centers in government entities as integrated service stations, and how to utilize such centers in personalizing services. The course also tackled involving customers in designing services, training on the latest methods of communication, and listening to customers and how to deal with a wide range of customers.
This program came within the framework of the initiatives of the Saudi-Emirati Coordination Council, which aims at harmonizing and integrating government work between the governments of UAE and its sister state KSA in the field of capacity building. The training program was designed to give participants from various specialties of government work a special opportunity to develop their capacities and acquire new competencies and skills, through a group of interactive workshops that focused on training government personnel in the field of customer service.