H.E. Dr. Eng. Ali Mohamed Al Khouri, Emirates ID Director General, has emphasized that maintaining the national cadres working in the different Emirates Identity Authority’s departments, sections and registration centers is one of the Higher Management’s major responsibilities and most outstanding priorities and should be the responsibility of every director in the Emirates Identity Authority. The assessment of the employees’ performance should rest on clear bases and criteria, he added.
Al Khouri explained that the responsibility for developing performance should be shouldered by all officials and should begin from finding the work environment that helps the employees have a sense of belonging and feel that they are part of the corporation before moving to the other stages.
During his attendance of part of the third regular meeting of the directors of registration centers, Al Khouri reiterated the Emirates Identity Authority’s commitment and earnest endeavor to provide a work environment that would attract national cadres and look after their training and development. The Emirates Identity Authority is also committed to activating the incentive and bonus system and linking it with the standard of performance and productivity, he added.
Hailing the strenuous and diligent efforts exerted by the directors of registration centers as reflected by the rising daily registration rates and increasing customer satisfaction, Al Khouri praised the prominent roles of the supervisors and employees of the centers and their excellence in achieving remarkable successes for the performance of registration centers.
Boosting corporate work as well as working as one team, upgrading customer service and providing excellent and superb services to customers should be the major feature of the performance of the Emirates Identity Authority in general and registration centers in particular, he said, noting that integrity and transparency are two key elements linked with the vital values of the Emirates Identity Authority which should be strictly implemented and practiced, he said.
Al Khouri stressed the necessity for the directors of registration centers to track the performance of employees and stimulate and encourage them to do their jobs perfectly in line with work interests and successful implementation of the initiatives and projects stated in the Emirates Identity Authority’s strategy.
He instructed all directors of registration centers to keep reminding their employees that it is necessary to treat all categories of customers and applicants as equally important and receive them gently based on the Emirates Identity Authority’s conviction that all customers are VIPs who should be treated fairly and provided with superb and prestigious services.
Al Khouri explained that the services provided by the Emirates Identity Authority to customers and applicants start originally from the employees of registration centers who shoulder the responsibility of focusing on customers as well as taking their temperaments into consideration and treating them in the best civilized way possible with the aim of reflecting the genuine and brilliant image of the Emirates Identity Authority.
Meanwhile, H.E. Yousef Al Bulooshi, Chief Executive Officer of Registration Centers, made a presentation on performance indicators for February 2011 by comparing them with the targets of the Emirates Identity Authority’s strategic plan 2010-2013.
The meeting also discussed a number of agenda topics including the February 2011 registration statistics, complaint methodology, opinion poll methodology, results of customer satisfaction survey for January and February 2011, performance tracking methodology and assessment of employees’ performance.
Besides, the meeting discussed the methodology of paying bonuses and honoring employees; interior re-designing project for permanent registration centers and the methodology of speeding up the issuance of ID cards. It also discussed a proposal to assess the performance of women receptionists, customer satisfaction mechanism, mystery shopper and registration of the disabled who are unable to visit registration centers.
The meeting was attended by:
Mohamed Al Harthy, Director of Abu Dhabi Registration Centers; Ismael Fadhlullah, Director of Registration Centers in Dubai and Northern Emirates; Yousef Al Zeeb Al Kutbi, Director of Customer Service; Ahmed Al Qubaisi, Acting Director of Musaffah Center; Khadija Mohamed Shaheen, Director of Al Rashidiya Center; Musbeh Obeid Al Mismari, Director of Fujairah Center; Nasser Ahmed Al Abdouli, Director of Al Karama Center; Ismail Hashem Al Bulooshi, Director of Ras Al Khaimah Center; Jassim Mohammed Al Raeesi, Director of Al Barsha Center; Mohammed Saeed Al Talai, Director of Umm Al Quwain Center; Rashid Ali Al Nuaimi, Director of Ajman Center; Badr Al Badi, Acting Director of Al Ain Center; Ali Al Qaedi, Acting Supervisor of Al Dhaid Center; Abdullah Al Hammadi, Supervisor of Sharjah Center; Sultan Khalifa Al Dhaheri, Registration Services Project Manager; and Ahmed Bin Amer, Abu Dhabi Preventive Medicine Project Manager.