Colonel Morshed Hamad Al Mazrouei, Director of the Nationality Department in Abu Dhabi, checked the Customer Happiness Centers in Bani Yas and Al Rahba, checked out their work, and met the employees of the two centers and the number of customers who were visiting the two centers to complete several services.
Colonel Al Mazrouei listened, during his visit to the two centers, to the comments, requirements, and needs of the employees, to be able to perform their duties properly and in accordance with the best levels of efficiency and effectiveness. He met a number of customers and briefed about their extent of satisfaction towards the services provided by the two centers and their views towards improving them to grant them happiness.
The tour of Colonel Al Mazrouei came in the framework of the approach of the Federal Authority for Identity and Citizenship, which focuses on following up the progress of operations in ICA’s customer happiness centers all over the state and having a close understanding to the needs of the employees in the centers being the main frontline of ICA in dealing with the public.
Colonel Al Mazrouei confirmed ICA’s keenness to provide a motivating work environment to its employees to be able to do their duties and responsibilities perfectly and motivate them to achieve innovation and excellence in providing the customers with the highest services. He also confirmed the importance of continuing the improvement of services, the matter which reflects the bright and real image of ICA.