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Virtual Tour

Poll Archive


What services and pages are most visited and utilized for you on the ICA’s website?

Monday April 27 2020
Options
Percentage
Respondents
Services for Individual
27.86
412
Services for Organizations
1.62
24
Smart Services Residency & Citizenship
16.29
241
Mobile App Download
5.61
83
Application Status
25.83
382
Happiness Centers
1.08
16
Open Data
3.04
45
Media Centre
0.41
6
Innovative Ideas Bank
0.07
1
E- participation
0.74
11
Live Chat "Ask Hamad"
15.42
228
FAQ
2.03
30

Do you agree using Chatbot Channel on ICA Web Site to inquire the eServices??

Thursday March 19 2020
Options
Percentage
Respondents
Yes
0
0
No
100
1

How important is the Call Center (600522222) in helping and guiding you to use the electronic and smart services?

Friday November 1 2019
Options
Percentage
Respondents
Very useful
63.81
67
Useful
13.33
14
Not useful
9.52
10
I did not use
13.33
14

Have you ever used ICA’s smart application “Smart Services”?

Tuesday October 15 2019
Options
Percentage
Respondents
I downloaded and used it
16.74
390
I downloaded it, but I did not use it
5.84
136
I heard about it, but I did not download it
16.39
382
Never heard about it
61.03
1422

Do you agree the creation of ICA “Customers Council” to communicate with you and receive your ideas and suggestions for development of ICA services?

Thursday July 4 2019
Options
Percentage
Respondents
Yes
68.13
98366
No
31.87
46009

How do you evaluate the “Innovative Ideas Bank” channel offered by the ICA to its customers to apply their ideas and suggestions?

Wednesday June 12 2019
Options
Percentage
Respondents
Very Satisfied
48.49
14102
Satisfied
27.59
8022
Neutral
14.95
4348
Dissatisfied
8.97
2609

Which channel do you prefer to get the ICA services?

Sunday May 5 2019
Options
Percentage
Respondents
Website
55.58
23366
ICA Smart Application
25.4
10681
Happiness Customer Centers
8.49
3569
Typing Offices
10.53
4427

How often do you use your ID card directly to obtain a specific service (eg ATM card, health insurance card, smart gates, …..)

Monday April 1 2019
Options
Percentage
Respondents
0 time
38.44
12716
1-5 times per month
41.89
13857
6-15 times per month
8.64
2857
More than 15 times per month
11.04
3651

Do you know the services provided by ICA through the “Smart Services” platform?

Sunday March 3 2019
Options
Percentage
Respondents
I Know
27.62
10689
I know some of them
18.86
7301
I don’t know
53.52
20716

Which channel do you prefer to contact with ICA and get its services?

Monday February 4 2019
Options
Percentage
Respondents
Website
32.03
3284
Smartphone application
14.26
1462
Call Center
4.76
488
Customer Happiness Centers
2.05
210
Live Chat (Ask Hamad)
6.65
682
Our page on (Facebook)
0.36
37
Our Twitter page
0.2
20
Our page to help (Twitter)
0.18
18
Contact Director General
0.42
43
Our page on (YouTube)
0.2
21
Contact Us
2.5
256
Our page on (Instagram)
0.51
52
Innovative Ideas Bank
0.61
63
ID Card Status Service
31.52
3232
Self-service Kiosks
3.75
385

Did you know that you can use the ID card to cross the e-Gates at airports in the UAE?

Thursday January 3 2019
Options
Percentage
Respondents
I know and used before.
40.45
19463
I know and I did not use.
21.4
10298
I do not know.
38.16
18361

How do you evaluate the process of accessing information on the ICA`s website?

Thursday December 6 2018
Options
Percentage
Respondents
Very Easy
47.98
12671
Easy
25.13
6637
Neutral
16.39
4328
Difficult
3.95
1042
Very Difficult
6.55
1729

How aware are you about the online services provided by ICA ?

Thursday November 1 2018
Options
Percentage
Respondents
Well aware
40.31
10683
Somewhat aware
17.93
4752
Neutral
17.98
4765
Not aware
14.13
3743
Absolutely unaware
9.65
2556

The grace period of “Protect yourself by modifying your Status” Initiative is.

Monday October 1 2018
Options
Percentage
Respondents
Very adequate
31.48
9930
Enough
25.04
7898
Short
10.81
3409
Very short, need to extend
32.67
10307

How do you evaluate the “Protect Yourself by Modifying Your Status” initiative launched by the ICA since 1st August, 2018 to Modify the status of the violators of the entry and residency of foreigners law in the UAE.

Monday September 3 2018
Options
Percentage
Respondents
Very Satisfied
56.92
14048
Satisfied
24.4
6022
Neutral
12.22
3016
Dissatisfied
6.46
1594

Which Social Media Platforms you prefer to know about the electronic and smart services provided by ICA ?

Thursday August 2 2018
Options
Percentage
Respondents
Facebook
45.72
8476
Twitter
11.52
2135
Instagram
25.01
4636
YouTube
17.76
3293

Do you agree with the use of Emirates ID number and the unified number in the e-form system to retrieve your data instead of re-entering them when applying for renewal or replacement of the Emirates ID card?

Wednesday June 27 2018
Options
Percentage
Respondents
Yes
82.58
37021
No
17.42
7809

How do you evaluate the clarity of the procedures for obtaining the services provided by the ICA on the website?

Friday June 1 2018
Options
Percentage
Respondents
Very clear
48.55
12482
Clear
27.04
6951
Neutral
12.98
3336
Unclear
11.44
2940

Do you know your identity card PIN Code??

Tuesday May 1 2018
Options
Percentage
Respondents
I know
20.3
7229
I don’t know
79.7
28385

How do you evaluate the issuance and renewal procedures of identity card?

Sunday April 1 2018
Options
Percentage
Respondents
Very easy
46.42
12377
Easy
24.56
6548
Neutral
16.68
4449
Difficult
4.64
1237
Very difficult
7.7
2054

Have you used the smart application of the Federal Authority for Identity and Citizenship?

Thursday March 1 2018
Options
Percentage
Respondents
I have downloaded and used it
13.05
2942
I have downloaded but didn’t use it
4.46
1005
I know it but I didn’t download
16.9
3808
I don’t know it at all
65.59
14782

How satisfied are you about the role of Emirates ID card to facilitate the services provided by the public and private sectors?

Thursday February 1 2018
Options
Percentage
Respondents
Very satisfied
53.65
10565
Satisfied
25.19
4961
Neutral
12.28
2418
Dissatisfied
3.41
672
Absolutely Dissatisfied
5.47
1078

How do you evaluate the new ICA website?

Tuesday December 5 2017
Options
Percentage
Respondents
Very satisfied
49.64
12293
Satisfied
26.78
6631
Neutral
14.37
3558
Dissatisfied
3.25
806
Absolutely Dissatisfied
5.95
1474

How do you evaluate the feature “average waiting time” service offered by the FAIC through its website, to enable The customers to know the waiting time at their happiness customer centers?

Wednesday November 1 2017
Options
Percentage
Respondents
Very helpful
54.71
15265
Helpful
23.46
6544
Neutral
12
3347
Not helpful
9.84
2744

Which channel do you prefer to contact with us?

Sunday October 1 2017
Options
Percentage
Respondents
Website
33.76
5939
Smartphone application
11.14
1959
Call Center
7.52
1323
Customer Happiness Centers
1.32
233
Live Chat "Ask Hamad"
7.35
1293
Our page on “Facebook”
0.32
57
Our Twitter page
0.24
43
Our page to help "Twitter"
0.22
39
Contact Director General
0.47
82
Our page on "YouTube"
0.3
53
"Contact Us"
3.01
530
Our page on “Instagram”
0.29
51
Innovative Ideas Bank
0.3
53
ID Card Status Service
33.74
5935

What is your preferred channel to get EIDA services related to the issuance, renewal and replacement of ID card:

Friday September 1 2017
Options
Percentage
Respondents
EmiratesID ' Centres
39.17
5898
Approved printing offices
9.93
1495
The e-form on Emirates ID website
21.57
3248
Mobile application
29.34
4418

What is your preferred tools to know about the electronic and smart services provided by Emirates Identity Authority?

Tuesday August 1 2017
Options
Percentage
Respondents
Website
51.71
2519
Print Media
4.17
203
Visual and Audio Media
1.27
62
Mobile Application
26.77
1304
Social Media
8.17
398
Brochures
0.43
21
Advertising
1.19
58
Call Center
6.28
306

Do you agree redesigning the Emirates Identity Authority website?

Wednesday July 19 2017
Options
Percentage
Respondents
Yes
72.84
2256
No
27.16
841

Do you have the needed knowledge about the duties that your ID card must be taken in considerations? To know more about duties of the ID card holder please click here

Saturday July 1 2017
Options
Percentage
Respondents
I have
36.77
1241
I know some of them
22.55
761
I have not
40.68
1373

How do you evaluate the use of the Emirates ID card as an alternative to health insurance cards?

Thursday June 1 2017
Options
Percentage
Respondents
Very satisfied
63.31
6019
Satisfied
20.64
1962
Neutral
5.79
550
Not satisfied
10.27
976

Do you know about the terms to apply for the exemption from delay penalties? For more about the terms of exemption from delay penalties and how to apply for exemption, please click here

Monday May 1 2017
Options
Percentage
Respondents
I know
20.52
1160
I know some
7.7
435
I do not know
71.78
4057

How satisfied are you about providing Emirates Identity Authority the content of its website in different languages to allow the visitor to browse in his native language?

Saturday April 1 2017
Options
Percentage
Respondents
Very satisfied
67.22
5220
Satisfied
20.68
1606
Neutral
4.02
312
Not satisfied
8.09
628

Do you have the needed knowledge about the Validation Gateway Services? For more information about the Benefits of the Validation Gateway Services, click here

Wednesday March 1 2017
Options
Percentage
Respondents
I know
28.23
788
I know some of them
15.41
430
I don’t know
56.36
1573

How do you evaluate the feature “geolocation” offered by the Emirates Identity Authority through its website to enable its customers inferred to the nearest Happiness registration center?

Wednesday February 1 2017
Options
Percentage
Respondents
Very helpful
72.96
5280
Helpful
17.6
1274
Neutral
3.74
271
Not helpful
5.69
412

Did you know that you can use the ID card to cross the e-Gates at airports in the UAE?

Sunday January 1 2017
Options
Percentage
Respondents
I know and used before.
20.01
1936
I know and I did not use.
35.71
3455
I do not know.
44.27
4283

Do you have reviewed your request and check your data during the registration or renewal the ID card after submitting the application?

Thursday December 1 2016
Options
Percentage
Respondents
I have reviewed for accuracy
71.8
1785
I asked reviewing from the employee Printing Office
10.38
258
I have not reviewed the final despite of the necessity
8.69
216
I didn’t care about the importance of reviewing
9.13
227

How do you prefer to fill Emirates ID e-form?

Tuesday November 1 2016
Options
Percentage
Respondents
Emirates ID website
64.42
3627
Service centers (Urgent service)
7.5
422
Typing centers
14.69
827
Smart application of the Emirates Identity Authority
13.39
754

Have you used the smart application of the Emirates Identity Authority?

Saturday October 1 2016
Options
Percentage
Respondents
I have downloaded and used
19.98
794
I have downloaded but didn’t use it
4.05
161
I know it but I didn’t download
14.19
564
I don’t know it at all
61.78
2455

How satisfied are you about the typing centers service authorized by Emirates identity authority after Reducing there number to 314 all over UAE?

Thursday September 1 2016
Options
Percentage
Respondents
Very satisfied
53.87
3497
Satisfied
25.28
1641
Neutral
7.61
494
Dissatisfied
5.16
335
Absolutely Dissatisfied
8.09
525

How satisfied are you about the role of Emirates ID card to facilitate the services provided by the public and private sectors?

Monday August 1 2016
Options
Percentage
Respondents
Very satisfied
61.52
5578
Satisfied
23.36
2118
Neutral
6.18
560
Dissatisfied
3.85
349
Absolutely Dissatisfied
5.1
462

Do you know the channels from which you can update your data with the Emirates Identity Authority?

Friday July 1 2016
Options
Percentage
Respondents
I know all of them
12.96
734
I know some of them
17.53
993
I do not know
69.51
3937

How do you rate the speed that live chat service (Ask Hamad) on Emirates ID website Reponses to customers?

Wednesday June 1 2016
Options
Percentage
Respondents
Very fast
55.05
3534
Fast
25
1605
Neutral
8.13
522
Slow
4.31
277
Very slow
7.51
482

Do you know your identity card PIN Code?

Sunday May 1 2016
Options
Percentage
Respondents
I know
18.05
2353
I don’t know
81.95
10681

How do you evaluate the clarity of the procedures for obtaining the services provided by the Emirates Identity Authority on the website. ?

Sunday April 3 2016
Options
Percentage
Respondents
clear
49.87
3084
Neutral
8.89
550
Very clear
32.73
2024
Unclear
8.51
526

How do you evaluate the ID Card Status Enquiry service on the Emirates Identity Authority’s official website?

Tuesday March 1 2016
Options
Percentage
Respondents
Very satisfied
61.89
6895
Satisfied
23.77
2648
Neutral
5.07
565
Not satisfied
3.82
425
Not satisfied at all
5.45
607

Do you support the merge of other service cards such as: (driving lisence, health insurance card,…) with the ID card issued by the Emirates Identity Authority?

Monday February 1 2016
Options
Percentage
Respondents
Strongly agree
64.29
11051
Agree
22.96
3946
Neutral
4.47
768
Disagree
4.29
738
Strongly disagree
3.99
686

Do you have the needed knowledge about the features and benefits provided by your ID card? to know more about features and benefits of the ID card, click here

Friday January 1 2016
Options
Percentage
Respondents
I have
30.56
1783
I know some of them
23.82
1390
I have not
45.62
2662

How do you evaluate the issuance and renewal procedures of identity card?

Tuesday December 1 2015
Options
Percentage
Respondents
Very easy
51.05
3749
Easy
26.85
1972
Neutral
9.03
663
Difficult
6.03
443
Very difficult
7.04
517

How satisfied are you with the channels of communication offered by the Emirates Identity Authority to communicate with its customers?

Sunday November 1 2015
Options
Percentage
Respondents
Very satisfied
60.57
6010
Satisfied
25.02
2482
Neutral
4.67
463
Not satisfied
4
397
Not satisfied at all
5.74
570

Do you agree to limiting the validity of the ID card for citizens to 10 years?

Thursday October 2 2014
Options
Percentage
Respondents
Yes
68.89
6157
No
18.21
1627
Neutral
12.9
1153

Are you satified on Emirates ID’s srvices?

Monday September 1 2014
Options
Percentage
Respondents
Very satisfied
58.06
4145
Satisfied
24.85
1774
Neutral
5.22
373
Not satisfied
5
357
Not satisfied at all
6.86
490

Do you support using Emirates ID card for e-payments and cash withdrawals?

Friday August 1 2014
Options
Percentage
Respondents
Strongly agree
49.57
4642
Agree
27.29
2555
Neutral
7.71
722
Disagree
7.72
723
Strongly disagree
7.71
722

How do you evaluate Emirates ID’s Annual report 2013? To review the report

Tuesday July 1 2014
Options
Percentage
Respondents
Excellent
71.3
2932
Good
18.58
764
Accepted
10.12
416

What should be Emirates ID’s priority to increase your satisfaction?

Sunday June 1 2014
Options
Percentage
Respondents
Improving Services
33.22
1079
Promoting services
6.5
211
Expanding the ID Card’s use
60.28
1958

How long it took to receive your ID card by mail after receiving the SMS?

Thursday May 1 2014
Options
Percentage
Respondents
2 Days
23.25
1531
4 Days
9.33
614
7 Days
13.53
891
14 Days
11.86
781
more
42.03
2767

How do you evaluate Emirates ID’s reputation?

Tuesday April 1 2014
Options
Percentage
Respondents
Excellent
68.32
6051
Good
19.22
1702
Acceptable
5.58
494
Poor
6.89
610

I am aware of the role and importance of the Emirates ID card.

Thursday March 27 2014
Options
Percentage
Respondents
Strongly agree
63.28
5831
Agree
23.54
2169
Neutral
5.49
506
Disagree
3.56
328
Strongly disagree
4.12
380

How do you evaluate Emirates ID’s efforts in developing the Organizational Learning field in UAE?

Saturday February 1 2014
Options
Percentage
Respondents
Excellent
63.61
3956
Good
21.93
1364
Needs development
7.09
441
Poor
7.36
458

Do you think that Emirates ID’s media messages are consistent and harmonious?

Wednesday January 1 2014
Options
Percentage
Respondents
Strongly agree
50.55
3786
Agree
29.19
2186
Neutral (Don’t know)
10.13
759
Disagree
4.66
349
Strongly disagree
5.47
410