Close

Accessibility options

Listen to page

Color themes

Night reading

Reset all settings

Virtual Tour

Emirates ID Strategy 2010-2013

Our Values

  • Customer Orientation: Utmost dedication to achieve customer satisfaction, keeping transparency, gaining their trust and value their feedback; in order to improve the organization’s services
  • Teamwork: Embed team work spirit through knowledge transfer as to achieve the organization’s ultimate objectives and goals
  • Trust: To create a supportive ENVIRONMENT by trusting each other’s good intent and make it a pillar of our culture
  • Ownership: To take a full responsibility for our work . We’ll keep our agreements and accept the consequences of our actions
  • Innovation: The capability of providing and developing new innovative/diverse solutions seeking excellence

Strategy Implementation Results

 

Strategic KPIs

Strategic Objective KPI Target for Q3 2013 Actual Value* Status
Enroll and maintain an accurate,  comprehensive and up-to- date population register Average registration capacity at registration centers and preventive medicine centers per day 20,000 18241
Emiratis enrolled in the Population Register (%) 98% 95.22%
Residents enrolled in the Population Register (%) 98.64% 95.33%
Average daily registration of residents in the Population Register 14000 14843
Accuracy of data in the Population Register (%) 95%.7 99.9%
Accuracy of fingerprinting (%) 98% 98.16%
Develop a secure, and integrated  infrastructure enabling data access and  exchange Completion of secure infrastructure for data sharing (%) 100% 88%
External partner satisfaction with information sharing processes  and eServices (%) 90% %87.3
Establish the ID card as the most valued card in the UAE General awareness about card  functions (%) 90% 88.44%
Concluded/potential annual partnerships and MoUs (%) 100% 93.33%
To build a service-based organization focused on attaining objectives, improving  customer service and establishing efficient  result-oriented internal services. Occupational satisfaction (%) 78% 88.06%
Customer satisfaction (%) 85% 91%
Attaining revenues as set by approved budget (%) 100% 156.55%
Emiratisation among leadership category (%) 100% 100%
Emiratisation among supervisory category (%) 100% 100%
Emiratisation among executive category (%) 100% 100%
Emiratisation among professional and technical category (%) 90% 100%
Job turnover rate for nationals 5.51 5.32

 

Operational KPIs :

Strategic Objective KPI Target for Q3 2013 Actual Value* Status
Enroll and maintain an accurate,  comprehensive and up-to- date population register Customer complaints resolved on time/total complaints (%) 77.64% 88.54%
Remarks resolved within specified time (%) 80% 97.18%
Number of new eServices provided to facilitate registration 2 4
Internal customer satisfaction about the registration system (%) 90% 84%
Availability of the registration system (%) 100% 99.9%
Emiratis who renewed their ID cards/total expected number (%) 95% 91.49%
Returned cards by customers/total produced cards (%) 1.50% 0.13%
Rejected cards/total number of produced cards (%) 1.7% 1.67%
Satisfaction of government customers about the populations statistics service (%) 85% 87%
Maximum number of days database is broken down (except for planned time)/operational time 2 0
Develop a secure, and integrated  infrastructure enabling data access and  exchange Number of agreements made to use the digital identity 20 14
Completion of the electronic integration project (%) 100% 85%
Establish the ID card as the most valued card in the UAE Number of implented activities, events and theme in the Marketing and Community Outreach Plan 23 30
Number of implemented social participations 18 33
Completion of the the Marketing and Community Outreach Plan (%) 100% 99%
Distribution of the eCard reader/annual target (%) 72% 27.34%
To build a service-based organization focused on attaining objectives, improving  customer service and establishing efficient  result-oriented internal services Completion of renewing ISO 27001 project (%) 100% 100%
Employee awareness of Emirates ID objectives (%) 85.33% 86.36%
Employee satisfaction about internal communication (%) 80% 81.2%
Completed internal applications during the set period (%) 95% 75.49%
Customer satisfaction about the services (%) 95% 91.6%
New services provided (%) 75% 100%
Average time to complete tenders 30 20.6
Average time to complete practices (days) 15 8.1
Average time to complete direct purchasing orders 7 5.09
Average time to sign contracts 30 36.58
Supplier satisfaction about Emirates ID (%) 85% 82.76
Average time to settle financial obligations for external customers 10 6.6
Number of days needed to close the accounts every 3 months 16.5 8
Spending from the budget without group 21 salaries (%) 100% 86.08
Departments measured through implementing the strategy (%) 100% 100%
Projects that have been identified in the strategic plan (%) 100% 100%
Average suggestions for 100 employees 110 112.23
Implemented suggestions/proposed (%) 30% 46.43%
Average training hours for each employee in the leadership category 17 18.5
Average training hours for each employee in the supervisory category 18.5 20.53
Average training hours for each employee in the executive category 16 13.61
Average training hours for each employee in the specialized category 12.47 17.93
Trainees in the leadership category (%) 100% 100%
Trainees in the supervisory category (%) 100% 86.22%
Trainees in the executive category (%) 100% 94.44%
Trainees in the specialized category (%) 100% 96.55%

Briefs the performance of the Strategic Plan

  1. Report time period 2011
  2. Report time period 2012
  3. Report time period 2013

 

كتيب تعريفي بالخطة الاستراتيجية

Just a moment...
Thanks for your feedback.

Send to Friend

Post Your Comment

Just a moment...
Your comment has been submitted and will be publish after being approved.
1 of 0
0 comment
First
Last