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ICA Strategy 2017-2021


Trusted Personal Identity


Manage and operate the population register and prove personal identity

Strategic Pillars:

  • Identity lifecycle management
    Personal identity lifecycle management to ensure the quality and security of the population register data.
  • Services Expansion
    Activate and expand the uses of the ID card as a Primary reference in the various sectors in the country to support the happiness of customers and entities smart transformation.
  • Service Excellence
    Ensure that all administrative services are offered in accordance with the quality, efficiency and transparency standards.
  • Innovation
    Entrench a Culture of Innovation in the institutional work environment

Core Values

  • Customer Happiness
  • Quality & excellence
  • Innovation
  • Organizational loyalty
  • Team Work
  • Strategic Partner-Centric

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